Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • Every single support request you submit to us will be replied to within maximum 60 min. If your trouble ticket or e–mail needs further assistance from a system administrator, we’ll forward it and leave a comment to inform you that your case is being examined. If you order our Optional Admin Services package, all of the tasks included there will be performed at a time that is convenient for you.

  • Top quality support service

  • A First–Rate Support Service

  • Our client support staff will be at your disposal 24–7–365 should you need assistance with the Online Control Panel or with any of the applications that we install for you on the dedicated hosting server. And if you require help tackling the ordinary admin tasks on your dedicated hosting server, you can take advantage of our Optional Admin Services package, that includes data backup hard disk space, Operating System updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each dedicated web hosting plan includes our free–of–cost Online Control Panel, which offers an extensive knowledgebase plus a selection of step–by–step video tutorials. Whenever you need help with the Online Control Panel, just press the Help or Videos buttons situated in the upper right corner.