Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You’ll find nearly all the answers to your questions in the intuitive Help Center section incorporated into our Online Control Panel. It offers an ever–expanding database with commonly asked questions and comprehensive how–to articles contributed by our accomplished help desk support team.

  • Top quality support service

  • How–To Videos

  • We have compiled a selection of how–to video tutorials that detailedly illustrate how to resolve a typical problem associated with your shared hosting plans account. You can find the how–to videos in the Help Center section.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7 customer care service and come with a 1–hour response time guarantee. Our knowledgeable customer service technicians will be online for you 24–7–365 and will rectify any problem that you might face within maximum one hour after the customer support ticket submission. In most instances, a response will be provided to you within twenty minutes.