Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Guarantee

  • Our customer support team is available 24x7x365 to take care of all of your current service requests. Each ticket you send to us shall be answered within maximum sixty minutes. If your case requires help from an admin, we are going to send the ticket to the technician in charge and will notify you that the issue is being resolved.

  • Top quality support service

  • Professional Technical Support Service

  • We are online for you 24/7/365 to supply guidance and technical support as well as to assist you with any difficulty that you may come across while you are monitoring your virtual server. We’ll support all pre–installed software applications, like your OS, server administration panel (with respect to the VPS type) and the Online Control Panel made entirely by us.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Online Control Panel that is available without charge with your VPS features a built–in collection of articles. You can find a collection of detailed how to posts and a group of step by step video lessons that demonstrate all the necessary site administration duties. You can access them by clicking the Help or Video buttons in the right corner of each Control Panel section.