Being able to get in touch with your shared hosting company if you have any questions or encounter any problems is really important and how quickly they'll answer back and react could be crucial, especially if your web site is business-oriented, as more downtime could mean losing potential customers. The support options are, in addition a quick way to recognize actual suppliers from resellers. The latter usually answer just to email messages or support tickets and you may need to wait for a whole day or even more in order to receive an answer. If the problem involves a couple of responses, you will end up losing days in order to have a basic problem resolved. Using the services of a genuine and reputable website hosting company, you will be in a position to contact the support team at any time and receive a timely response no matter what the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance right away, so our shared hosting services feature 24/7 technical support and various options for contact. In case you don't have an account yet, you can phone us or take advantage of our live chat and chat with a live representative, so as to find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up ordering a service which you cannot use. In case you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it needs further analysis. Unlike the majority of suppliers out there, we reply to all the tickets within one hour, so you won't need to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You will be able to test our support services even before you aquire a semi-dedicated server account from our company since we have telephone and online chat support for pre-sales, billing and general queries. Our representatives can assist you to select the right plan or offer you information about our servers, to confirm whether the system requirements for your web sites are met. If you are an active customer, you also have the option to contact us through electronic mail or through our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that every time you employ any of these 2 ways of contact, you'll get a response within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the hosting services of other companies, even large ones, you can compare the response time since it ordinarily takes a full day for them to take care of a support ticket.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get prompt support in general, let alone when you operate an entire server, so each dedicated server that we provide comes with 24/7 support with one-hour response time warranty whatever the matter. This service is absolutely free for any problems with the server or the software that was installed from our admins through the setup, so you'll be able to contact us as many times as you need, even during holidays. You could either open a support ticket from your billing section or you could send an e-mail, and the actual answer time for either rarely surpasses 30 mins since we have administrators available twenty-four hours a day. In case you want general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on three different continents or you could employ our live chat service and speak with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you're able to include to your server plan through your billing Control Panel.