In case you’ve purchased a hosting plan and you’ve got some inquiries concerning a given function/feature, or if you have come across some issue and you require assistance, you should be able to get in touch with the respective client service staff. All web hosting companies deploy a ticketing system regardless of whether they provide other methods of contacting them aside from it or not, due to the fact that the quickest way to solve an issue most often is to use a ticket. This method of correspondence makes the responses exchanged by both parties simple to track and allows the help desk support team members to escalate the case if, for instance, an admin should interfere. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you’ll need to use at least two different accounts to get in touch with the tech support staff and to actually manage the hosting space. Non-stop switching from one account to the other can often be a drag, not to mention the fact that it takes lots of time for most web hosting providers to answer the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our shared hosting plans isn’t separate from the hosting account. It’s an integral part of our fully featured Hepsia Control Panel and you will be able to visit it whenever you wish with just a couple of clicks, without leaving your hosting account. The ticketing system offers a quick-search box, which will help you find practically any ticket that you have submitted in the past, if you need it. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to deal with a given problem even before you actually send a ticket. The response time is maximum 1 hour, so you can get timely assistance at any specific time and in case our technical support team advises you to do something in your hosting account, you can do it right away without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We deem it far more convenient to manage everything in a single place, which is the reason why we’ve implemented a ticketing system into the custom-created Hepsia Control Panel, which comes with every single semi-dedicated server plan. This will allow you to manage the correspondence with our support team along with your web files, which suggests that you won’t have to remember an additional log-on name for a different admin console. You will be able to send a new ticket or to track the status of an old one with less than several mouse clicks whilst you’re browsing the content hosted in your account. You can also look through older tickets using an intelligent search filter or take a look at applicable FAQ articles with solutions to commonly faced issues. The inbuilt trouble ticket system is strictly monitored 24x7x365 with the maximum ticket response time being only one hour, so there will always be somebody to help you.