When your hosting service provider provides live chat support, you're able to talk with an agent live and learn useful information or get a problem resolved timely. The basic advantage of using chat compared to calling to talk to a live person is that you will need only a computer with Internet connection, therefore you will not pay any fees when you're in another state or country. What's more, it'll be a lot quicker to copy and paste data such as domain names, usernames or error messages in other words details that are sometimes hard to give to the other side on the telephone. The live chat is also a considerably faster option to contact your website hosting service provider's support team in comparison to using a ticketing system. What's more, in case some issue requires a little more time to be resolved, you are able to do something else entirely while you wait for support on the live chat, which means that you won't lose time - something that's not possible if you're on the telephone.

Live Chat Support in Shared Hosting

As a part of the support services that we supply for all our shared hosting plans, we now have live chat support that is online every day, even on holidays. You will be able to get in touch with us no matter if you already have an account or not, as we can assist you with all kinds of things, ranging from providing you with general info about our services if you aren't a customer yet and you're interested in purchasing one of the plans, to helping you with installing an e-mail account in an e-mail client. A part of the problems are more technical and time-consuming, and you'll have to take advantage of the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all our future and current clients. In case you're looking for a new web hosting account, you're able to chat in real time to one of our agents and get more details about our semi-dedicated hosting plans so that you can choose the right package for your web sites. If you already have an account with us, we will be able to assist you in a very timely manner with billing, general and first-level technicalmatters. Although in some instances you'll have to open a support ticket since there are issues that cannot be resolved on the live chat, we will be able to help you with numerous common jobs, for example installing an e-mail account in an email client or redirecting one domain name to another one. As a result, you will take advantage of quick assistance and you'll save a long time.