If you ever have any queries associated with your hosting account or if you face a problem with your websites, you will have to contact the hosting company’s customer support team. It may not make any difference how swiftly they’ll reply when you have a generic enquiry, but an issue such as a faulty app update, for example, may result in your website becoming damaged or inaccessible online. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be inoperative. In case you offer services or goods online, any downtime will negatively influence your website and you may lose existing or prospective customers. A lot of hosting providers, chiefly resellers, answer tickets and emails within twenty four hours, but in the online sphere this is far too long, as visitors will rarely come back to a site that’s not functioning properly over prolonged periods of time.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting plans come bundled with a 60-minute response time guarantee, which implies that irrespective of what query or problem you may have, we will always be there to assist you. In reality, it seldom takes more than half an hour to get a problem resolved or a query answered, and this is valid for both technical and pre-sales matters. Our help desk staff members will be at your service 24-7, even on weekends and public holidays, which goes to say that you’ll receive immediate assistance whenever you need it. We know just how expensive time can be, so by the time we reply to your e-mail or ticket, we’ll have investigated the matter and, in case we haven’t come up with a solution, we’ll supply you with more info on what you need to do on your end – if the situation necessitates it. With our support service, you can be sure that there will be somebody to lend you a helping hand instantaneously, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a helpdesk ticket via your hosting Control Panel or write an email connected to your semi-dedicated server, you’ll have a reply within no more than 60 minutes. You can touch base with us at all times in regards to billing, general or technical issues and considering that we will be at your disposal day and night, you’ll always receive support right on the spot. Depending on the specific issue or question, we’ll provide you with more information, eliminate the predicament if it’s been caused by something within our reach or tell you what actions to take if you have to adjust a given setting for a software app that we can’t access. You can just forget about waiting for a day for every single response. As a matter of fact, in the majority of cases we answer emails and tickets within no more than twenty to twenty five minutes.